Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed [2021]

Before diving into solutions, it helps to understand why this happens. The web filter relies on a few key components:

When the Kerio Control Web Filter shows as "not activated" or "categorization is disabled," it is

: In the administration interface, go to Advanced Options > SSH and enable it. Before diving into solutions, it helps to understand

: If online activation fails, you can download a .key file from the Kerio Product Registration page and import it via Configuration Assistant > Register product > Register offline by license file . Phase 2: Fixing Connectivity and DNS Issues

Fix: Kerio Control Web Filter Not Activated If your Kerio Control Web Filter shows "Not Activated" and "Categorization is Disabled," it usually means the firewall can't verify its license or reach the Kerio update servers . 1. Check Internet Connectivity Phase 2: Fixing Connectivity and DNS Issues Fix:

The local license cache on the appliance has become corrupt or out of sync. Step-by-Step Solutions to Fix the Issue Step 1: Verify License Status and Expiration

If you manage a network using (now part of GFI Software), you rely on its web filtering capabilities to enforce acceptable use policies, block malware domains, and regulate bandwidth. So, it’s more than a little alarming when you log into the administration interface and see the dreaded red or orange alert: Step-by-Step Solutions to Fix the Issue Step 1:

Review SSL inspection / proxy settings

The error is a common issue that strips away your network's primary line of defense. When this error occurs, your firewall stops sorting websites into categories like "Gambling," "Social Media," or "Malware," leaving your entire network exposed to security threats and productivity leaks.

Discrepancies between the firewall's internal clock and the cloud server clocks, which breaks SSL/TLS handshakes. Step-by-Step Solutions to Fix the Error 1. Verify and Refresh Your Kerio Control License

If you have performed all the steps above and the error persists, it’s time to escalate. Gather the following before contacting support: